CALL CENTER SUITE

CALL CENTER SUITE

  • Telis Call Easy to learn, easy to use and easy to manage solution that helps to shorten the issue handling time and increase agent productivity with automated call flow. Telis Call Center Suite has no constraints on the number of calls processed. It will have no negative impact on call quality. Combined with the routing functionality within the call center suite, incoming calls can be quickly distributed to the agents. When a caller gets connected to the agent who possesses the appropriate skills and knowledge, not only will it make the customer happy, but it will also reduce the load on the center. Telis Call Center Suite includes tools an organization needs to quickly improve their communication and team performances.

    FEATURES

    • Attractive Web Interface
    • Automatic Call Distributor (ACD)
    • Multi-Level IVR
    • Multi campaign support
    • Skills-Based Routing
    • Agent and Call Monitoring
    • Agent call Listening, Barge In & Whisper
    • Multiple call Queues
    • Callback/Auto callback
    • Click to call
    • Advanced reporting
    • Conference
    • CRM Integration
    • Upload and manage leads
    • Custom user privileges and Role settings
    • Integrated call recording and retrieval
    • Manual, Progressive, Preview and Predictive dialing
    • Live Dashboards for agent , supervisor, admin
    • Comprehensive analytical reports
    • Call history search and dial option
    • Call clients in succession from database through the interface
    • Display a script for the agent to read
    • Display fields that agents can use to fill the collected data
    • Hold Customer calls with Music
    • Add custom call dispositions per campaign
    • Chat between agents and supervisors
BENEFITS

Use every phone interaction to increase your customer loyalty.

Save 40% of the call time by using an IVR

No PBX required /COMPATIBLE WITH ALL MAJOR BRANDS OF PBX’s

 

  • BENEFITS

    Telis Call recorders go beyond the simple role of call recording by helping organisations to

    • Increase first contact resolution
    • Increase customer loyalty
    • Reduces operation costs
    • Increase revenue
    • Increase Agent productivity
    • Optimize performance and quality
    • Reduce Handle times
    • Helps to proactively manage the call center in real time
    • Provides the employees with a highly scalable solution where new servers can be added for additional capacity requirement
    • Conduct timely follow up
    • Help in performance management
    • Helps to identify call trends
    • Help In coaching and training of employees
    • Impact their bottom lines with quick and tangible ROI’s